About Us

Business Excellence

Quality Management

In 2003, Lopez Holdings was certified against the standards of the International Organization for Standardization or ISO 9001:2000 for the provision of management services in Finance and Accounting, Public Relations, and Human Resources as a holding company. In 2006, Lopez Holdings was re-certified for the provision of the same management services, and added Legal Services to the audited processes in its quality management system (QMS). In 2009, 2012 and 2015, Lopez Holdings was certified compliant with the updated ISO 9001:2008 standard.

In 2018, 2021 and 2024, it was certified to the ISO 9001:2015 standard. This latest version emphasizes risk-based thinking to enhance the application of the process approach, increases leadership requirements, and improves applicability of the standard for services. The company passed its last surveillance audit conducted in August 2025.

Lopez Holdings was the first holding company in the Philippines to be certified against the Investors in People (IiP) standard in 2009. The IiP framework from the U.K. helps corporations improve business results through best practices in people management. Lopez Holdings was re-certified to IiP in 2013 and 2016, with the latest assessment using the 6th generation IiP Standard. The company continues to comply with IiP standards.

As part of continuing compliance with its ISO-certified quality management system, the company had the following Quality Policy in 2025, 2024 and 2023:

Lopez Holdings exists to lead in quality management practices and adheres to good corporate governance in the conduct of all business.

We shall innovate and continually pursue improvements in all our services and processes to achieve business excellence.

QUALITY
OBJECTIVES		 PERFORMANCE MEASURE/TARGET  RESULTS

 

To improve the value of Lopez Holdings to stockholders and creditors.

 

Improve the balance sheet / reduce debt

Stock price / move with market
  • LPZ has been debt-free since May 2017
  • LPZ stock price increased by 38% to P3.72 from P2.70, while the PSEi decreased by 7% year-on-year
To sustain risk mitigation to include organization and mobilization of resources for disaster/emergency response Participation in risk management process / 100%
  • Investees ABS-CBN and updated the Lopez Holdings Board Risk Oversight Committee on their top risks in 2025 on August 12 and October 16, respectively
  • Employees worked in a hybrid set-up, via TWA (telecommuting work arrangement) and flexible work hours
  • *Employees participated in the RBC Sheridan exit drill on April 11, 2025
To ensure timely compliance with all applicable regulatory requirements Timeliness / no penalties
Accuracy / no errors
  • Complied with Occupational Safety and Health standards
  • Tax dues were remitted/paid within deadline, including but not limited to the 1604-CF/1604-E (annual alpha list of suppliers/creditors/ employees) and PSE listing fee for 2025
  • Most required report submissions complied with deadlines
To provide corporate services that adhere to quality management systems and other standards

 

Internal audit / corrective and preventive action

Maintain certifications / pass external audits

 
  • Compliance was consistently monitored during the year through an internal audit program
  • Company passed ISO 9001:2015 surveillance audit on August 8, 2025 with no nonconformances raised
To continue employee behavioral and competency development for an average of three training man-days per individual Duration of training / three training man-days
  • 2025 Training Plan and evaluation of previous year’s training
    activities were finalized when the Performance Appraisal process
    was completed in March
  • Employees attended learning sessions and averaged 2.9 training man-days per individual, the same as in 2024