BUSINESS EXCELLENCE
Quality Management
In 2003, Lopez Holdings was certified against the standards of the International Organization for Standardization or ISO 9001:2000 for the provision of management services in Finance and Accounting, Public Relations, and Human Resources as a holding company. same management services, and added Legal Services to the audited processes in its quality management system (QMS). In 2009, Lopez Holdings was again certified compliant with the updated ISO 9001:2008 standard. It was recertified to the same standard in 2012 and 2015, and passed surveillance audits in 2016 and 2017.
In 2018, it transitioned to the 2015 version of ISO 9001. This version emphasizes risk-based thinking to enhance the application of the process approach, increases leadership requirements, and improves applicability of the standard for services. Lopez Holdings was certified to ISO 9001:2015 in July 2018.
Lopez Holdings was the first holding company in the Philippines to be certified against the Investors in People (IiP) standard in 2009. The IiP framework from the U.K. helps corporations improve business results through best practices in people management. Lopez Holdings was re-certified to IiP in 2013 and
2016, with the latest assessment using the 6th generation IiP Standard.
As part of continuing compliance with its ISO-certified quality management system, the company adopted the following Quality Policy:
Lopez Holdings exists to lead in quality management practices and adheres to good corporate governance in the conduct of all business.
We shall innovate and continually pursue improvements in all our services and processes to achieve business excellence.
| QUALITY OBJECTIVES |
PERFORMANCE MEASURE/TARGET | RESULTS |
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To improve the value of Lopez Holdings to stockholders and creditors. |
Improve the balance sheet / reduce debt Stock price / move with market |
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To continue risk mitigation, including organization and mobilization of resources for disaster/emergency response. |
Participation in risk management process / 100% |
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| To ensure timely compliance with all applicable regulatory requirements |
Timeliness / no penalties |
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| To provide corporate services that adhere to quality management systems and other standards, e.g. ISO, IiP |
Internal audit / corrective and preventive action Maintain certifications / pass external audits
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To continue employee behavioral and competency development for at least three training man-days per individual |
Duration of training / three training man-days |
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To embed the practice of the Lopez Credo and Values in the workplace |
Donation / CSR budget |
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