Lopez Holdings

  

BUSINESS EXCELLENCE

Quality Management

In 2003, Lopez Holdings was certified against the standards of the International Organization for Standardization or ISO 9001:2000 for the provision of management services in Finance and Accounting, Public Relations, and Human Resources as a holding company. same management services, and added Legal Services to the audited processes in its quality management system (QMS). In 2009, Lopez Holdings was again certified compliant with the updated ISO 9001:2008 standard. It was recertified to the same standard in 2012 and 2015, and passed surveillance audits in 2016 and 2017.

In 2018, it transitioned to the 2015 version of ISO 9001. This version emphasizes risk-based thinking to enhance the application of the process approach, increases leadership requirements, and improves applicability of the standard for services. Lopez Holdings was certified to ISO 9001:2015 in July 2018.

Lopez Holdings was the first holding company in the Philippines to be certified against the Investors in People (IiP) standard in 2009. The IiP framework from the U.K. helps corporations improve business results through best practices in people management. Lopez Holdings was re-certified to IiP in 2013 and
2016, with the latest assessment using the 6th generation IiP Standard.

As part of continuing compliance with its ISO-certified quality management system, the company adopted the following Quality Policy:

Lopez Holdings exists to lead in quality management practices and adheres to good corporate governance in the conduct of all business.

We shall innovate and continually pursue improvements in all our services and processes to achieve business excellence.

QUALITY
OBJECTIVES
PERFORMANCE MEASURE/TARGET  RESULTS

 

 To improve the value of Lopez Holdings to stockholders and creditors.

 

Improve the balance sheet / reduce debt

Stock price / move with market

  • LPZ has been debt-free since May 2017
  • LPZ stock price decreased by 29% year-on-year, underperforming the PSEi which decreased by 13% during the same period

To continue risk mitigation, including organization and mobilization of resources for disaster/emergency response.

Participation in risk management process / 100%

  • Investees FPH and ABS-CBN updated the Lopez Holdings Board Risk Oversight Committee on their top risks on August 13, 2018 and November 14, 2018, respectively
  • All employees assessed and managed their own process risks, within the purview of line/functional managers who intervened proactively or upon escalation
  •  Exit drill on July 19, 2018
To ensure timely compliance with all applicable regulatory requirements

Timeliness / no penalties
Accuracy / no errors

  • All listing-related regulatory requirements were filed and complied with in a timely manner.
  • Tax dues were remitted/paid within deadline, including but not limited to the 1604-CF/1604-E (annual alpha list of suppliers/creditors/employees) and PSE listing fee for 2018
  To provide corporate services that adhere to quality management systems and other standards, e.g. ISO, IiP 

 

Internal audit / corrective and preventive action

Maintain certifications / pass external audits

 

  • Compliance was consistently monitored during the year through an internal audit program
  •  Company was certified to ISO 9001:2015 audit in July 2018

To continue employee behavioral and competency development for at least three training man-days per individual

Duration of training / three training man-days

  • 2018 Training Plan and evaluation of previous year’s training activities were finalized when the Performance Appraisal process was completed
  • Staff members and officers participated in a total of 15 types of learning sessions consistent with approved Training Plan, averaging 4.4 training man-days per individual

To embed the practice of the Lopez Credo and Values in the workplace

Donation / CSR budget

  • Company supported Lopez Group Foundation and its member foundations engaged in education, disaster relief and rehabilitation, and arts and culture through subsidies and employee volunteers

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CONTACT US

Lopez Holdings Corporation 
16/F North Tower, Rockwell Business Center Sheridan, Sheridan St. corner United St., 1550 Bgy. Highway Hills, Mandaluyong City, Philippines

  • Trunkline: (632) 8878 0000
  • Fax: (632) 8878 0000 ext 2009